My game crashes or won't load (Android)

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🤖Crashes on Android🤖

    1. Please make sure you have downloaded the game from the Google Play store. We cannot guarantee a smooth performance if you have downloaded the game from unsupported stores.
    2. Force stop the apps which are running in the background by going to Settings > Apps, swiping right to the Running tab, tapping the app, then tapping "Force Stop."
    3. Make sure you have enough free space and all unnecessary apps are deleted,by looking in Settings > Apps.

If it didn't help, try to reinstall the game.

You will not lose your progress if you follow these steps:

  1. Write down your player ID (i.e. 1A2B3C) somewhere so our support team could restore account manually if something goes wrong.
  2. Make sure you are logged into your Google account, and the cloud synchronisation is turned on in the Options.
  3. Delete and reinstall the game from Google Play Store.
  4. Launch it and complete the tutorial.
  5. Navigate to Options and turn on Cloud synchronisation.
  6. You will see a pop-up asking whether you want to restore your progress. Tap "Yes".

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