Refunds for purchases are only available in accordance with the warranty provided by KRAFTON or as required by local law.
Some jurisdictions (including Australia and New Zealand) impose specific terms and conditions regarding the supply of services and digital content (including refunds) that cannot be excluded.
For more details, please refer to our Terms of Service.
If you believe you are eligible for a refund based on the above, please contact KRAFTON Customer Support.
Billing Issues or Retailer Refund Requests
For billing problems or refund requests, please reach out to the appropriate support channel for your platform or retailer:
Xbox / Xbox Game Pass: Contact Microsoft Support
PlayStation: Contact Sony Support
Steam: Contact Steam Support
Epic Games: Contact Epic Games Support