How to Fix the “UE4-Hibiki Game Has Crashed” Error

Updated
Have more questions? Submit a request

If you encounter the “UE4-Hibiki Game Has Crashed” error while playing Hi-Fi RUSH, please follow the steps below in order.
If the issue persists after completing these steps, please check the related support article for instructions on how to submit crash information to Customer Support.
(Link to related article to be added)

 

1. Check Minimum System Requirements

Frequent crashes or performance issues may occur if your PC does not meet the game’s minimum system requirements.
Please verify that your PC meets Hi-Fi RUSH’s minimum specifications.

 

2. Update GPU Drivers

Ensure your graphics card drivers are up to date.
Download the latest versions from the links below:

 

3. Disable Steam Overlay

Disable the Steam Overlay in Steam Settings before launching the game.
Turning it off can reduce frame drops and prevent crashes.

Alternatively, you can enable Windows Game Mode:
Press Win + G and select “This is a game.”

 

4. Run as Administrator

Make sure your PC account has administrator privileges.
For detailed steps, please refer to the Administrator Rights guide.
(Hi-Fi RUSH Run the Game as an Administrator)

 

5. Verify Integrity of Game Files (Steam)

  1. Right-click Hi-Fi RUSH in your Steam Library.

  2. Select [Properties] → [Local Files] → [Verify Integrity of Game Files].

  3. Damaged or missing files will be automatically restored.

 

6. Disconnect Controllers

Before launching the game, unplug any connected controllers.
In some cases, input device conflicts may cause crashes or launch errors.

 

7. Add Hi-Fi RUSH to Antivirus Exclusions

Add the Hi-Fi RUSH executable file to your antivirus software’s exclusion list.
Ensure that the Steam client is not being blocked as well.

 

8. Reinstall DirectX Runtime

Some users may be missing required DirectX components.
Reinstalling DirectX may resolve this issue.

 

9. Update BIOS and Chipset Drivers

If reinstalling DirectX does not resolve the issue, your motherboard BIOS or CPU chipset drivers may be outdated.

For AMD Ryzen CPU users, it is recommended to:

  1. Update your motherboard BIOS to the latest version from the manufacturer’s official website.

  2. Download and install the latest Ryzen chipset drivers from AMD:

  3. Restart your PC after completing the updates.

Articles in this section

See more