If you are experiencing display issues on your PlayStation 5, this is typically related to the connection setup between the console and your display (monitor or TV).
Please follow the steps below in order.
1. Basic Troubleshooting
Perform the following basic checks to ensure proper connection:
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Restart the Console
Power off your console completely and turn it back on.
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Reconnect the HDMI Cable
Unplug the HDMI cable from both your PS5 and the display, then plug it back in securely.
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Try a Different HDMI Port
Connect the HDMI cable to a different port on your display.
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Use a Different HDMI Cable
If your cable may be damaged, test with another cable.
2. Adjust 4K Video Transfer Rate Settings
If the issue persists, try adjusting your PS5’s video transfer rate settings:
Go to [Settings] → [Screen and Video].
Select [Video Output] → [4K Video Transfer Rate].
Change the setting from Automatic to –1 or –2.
Save the changes, then launch the game again to check if the issue is resolved.
3. Additional Support
If the problem continues after performing the steps above, please contact PlayStation Support for further assistance.